Before
- Each clinic's phone and chat number is answered by whoever is at the front desk, between patients.
- Which doctor is at which clinic on which day lives in someone's head, so patients wait or get called back.
- Quoted implant, aligner and crown plans that patients are "thinking about" are rarely followed up.
After
- Messages from all clinics land in one queue, read in Hindi, English or Hinglish and tagged: new booking, reschedule, pain, price question.
- The right doctor's real open slots are offered (the nearest clinic if one is full or closed); pain is flagged to the doctor.
- A follow-up list ranks pending plans by value and time, with a polite reminder drafted. Reception approves everything; nothing is sent on its own.
Message queue
Sample messages from five clinic numbers, demo time Mon 16 Nov, 11:00 AM.Paste a new message
The reply never gives medical advice; anything clinical goes to the doctor.
Treatment follow-ups
Pending plans ranked by value and time since last contact, with a reminder drafted for the next open evening slot. Only for patients who agreed to reminders.How the desk works
- Collect. Messages from each clinic's number come into one queue. In a pilot this connects to the chat accounts and calendar you already use, only after you agree to it in writing; patients keep the same numbers.
- Read. The request type, treatment (cleaning, root canal, implant, aligners), day (aaj, kal, Thursday) and time (shaam 6 baje ke baad, morning). This demo uses a deterministic parser; a production build adds a language model held to your services, with this parser kept as a test check.
- Offer. The doctor who does that treatment, the clinics and days they sit, closed days and booked slots decide the three times offered.
- Draft. Replies and follow-up reminders are drafted for reception to edit and approve. No clinical advice; published price ranges only.